Support and Refunds

Support uses redacted diagnostic reports only. Do not send raw secrets or credential files.

For Diagnostic Help

1. From the kit folder, run powershell.exe -NoProfile -ExecutionPolicy Bypass -File .\run-check.ps1 -OutputDir .\reports.
2. Review workstation-report.md for raw secrets before sharing.
3. Copy the support template with Copy-Item .\templates\support-request.md .\support-request.md.
4. Copy the report summary.primaryIssueCategory or Primary issue category: into support-request.md before creating the bundle.
5. Complete support-request.md without adding secrets, API keys, auth files, or buyer account credentials.
6. Create a support-safe bundle with powershell.exe -NoProfile -ExecutionPolicy Bypass -File .\prepare-support-bundle.ps1 -ReportDir .\reports -OutputDir .\support-bundle -Mode support -IntakePath .\support-request.md.
7. Prepare support-submission.zip locally, or if support explicitly asks for unzipped files, prepare only workstation-report.md, workstation-report.json, and completed support-request.md.
8. Keep each support file under 1 MB and the full submission under 2 MB.

For Human-Gated Async Review

1. Copy the async review intake template with Copy-Item .\templates\async-review-intake.md .\async-review-intake.md.
2. Complete async-review-intake.md with goals, constraints, and the fix outcome you want.
3. Create the review handoff with powershell.exe -NoProfile -ExecutionPolicy Bypass -File .\prepare-support-bundle.ps1 -ReportDir .\reports -OutputDir .\support-bundle -Mode async-review -IntakePath .\async-review-intake.md.

For the $149 human-gated async review, prepare support-submission.zip locally, or if support explicitly asks for unzipped files, prepare only workstation-report.md, workstation-report.json, and completed async-review-intake.md.

Retention

Support reports are deleted after 30 days unless you request continued help. Do not send raw secrets or credential files.

For Refund Requests

Use kit/templates/refund-request.md. Refunds are processed through Lemon Squeezy as merchant of record after the commerce gate is active.

Never Send

• .env files.
• API keys, tokens, passwords, or auth files.
• Browser profiles.
• SSH private keys.
• Raw MCP config files containing secrets.

Support contact: mailto:support@windowsaikit.com.

This product is independent and is not officially affiliated with ECC, Anthropic, OpenAI, Claude, Codex, Microsoft, GitHub, Cursor, or Windsurf.